shipping & returns
Are you experiencing shipping delays?
The health and safety of all our team members are our number one priority. Please note that Covid delays may happen with the shipment. All carriers have been experiencing shipping delays. If you do have an important event, we strongly suggest placing your order in advance. Even for orders that seek priority shipment, we cannot guarantee priority arrival times within the covid parameters.
Where are you located?
Our main office is located in Pasadena, CA.
We currently use USPS and UPS for our national orders.
How can I communicate delivery instructions to the carrier?
All of our shipping carriers have the option of adding delivery instructions for a package.
Do you ship to P.O boxes?
We do ship to P.O boxes.
What is the shipping rate in the United States?
Shipping to Hawaii
Pampas is considered an invasive specie on certain islands of Hawaii. We do recommend reaching out to your local authority to find out what is allowed on your island. We did create our faux pampas pieces which is part of our synthetic line for people wishing to have those boho pampas vibes and do not want to worry about complying with their areas regulations.
Shipping to Puerto Rico and the Virgin Islands
At this present time, we are unable to ship to Puerto Rico or the Virgin Islands.
RETURN/ EXCHANGE POLICY
- LA PALMS Collection does not accept returns or exchanges once the product has been shipped out. All sales are final sale once the order has been shipped.
- We can conduct an exchange if the order hasn't been processed for shipment.
- We only offer cancellations within two days of purchase. Reason being is most of our items are made to order.
- If there are any issues regarding your order upon delivery caused by mishandling of your package during the shipping process, you have 2 days from when your order is delivered to let us know. We will file a claim. LA PALMS Collection insures all packages. Please show proof of damage caused by the shipping handler. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.
- Any parcel returned by the recipient, shall be refused and returned back to the sender at their expense.
Please reach out to our customer care at firstname.lastname@example.org with any questions or concerns.